Revolutionize Customer Communication – Boei Review
The problem with websites today is that every visitors has their own preferences for a messaging channel. It can be emails, live chat, WhatsApp, Facebook Messenger, Line, WeChat and more. Forcing your visitors to only reach out to you in certain channels can turn them off from your business or do not respond to your replies down the conversation and reduce the conversions. This is why you need Boei.
Boei is a game-changer in customer communication tools, with features that will revolutionize the way you communicate with your customers. With over 50 different contact channels, Boei offers flexibility and convenience for both you and your customers. In this blog, we’ll dive into what makes Boei unique and why it is the solution you’ve been looking for. We’ll cover everything from features to support and pricing to help you make an informed decision.
What is Boei?
Boei is a revolutionary customer communication software that has been designed to enable businesses to manage and monitor their customer interactions in real-time. This software boasts a variety of features that help businesses to increase customer interactions, making it easier for site visitors to reach companies in the most convenient way possible. With Boei, businesses can identify and resolve customer complaints quickly and efficiently. The founder of Boei, Ruben Buijs, is an experienced and passionate developer who also runs ProductLift, a popular feedback software which is neatly integrated with Boei as well. Boei is an affordable and easy-to-use software, making it a popular choice for small and medium-sized businesses.
Features of Boei
Boei is revolutionizing the way customer communication is conducted. One of its key features is its ability to make communication channels friendly and accessible to visitors. This helps businesses to convert more leads as visitors are more likely to engage and communicate with a friendly and intuitive system. The Boei platform is designed to streamline customer communication and enhance the customer experience by providing personalized interactions, automated processes, and real-time updates on customer queries. With Boei, businesses can build stronger customer relationships and improve overall customer satisfaction.
50+ Different Contact Channels
One of the key features of the Boei widget is its wide range of contact channels, with more than 50 different channels available. These include WhatsApp, Discord, Facebook Messenger, Instagram, Twitter Direct Message, Line, Slack, WeChat, direct call and more.
Boei also allows for chat integrations with popular software such as Intercom, Tawk.to, Jivochat, Live Agent, Continually, Crisp, Froged, and more. Additionally, businesses can add custom links or links to calendar bookings and maps like Book Like a Boss, Calendly, Google Maps and Waze.
With so many options available, businesses can easily connect with their prospects on the preferred social channel, making it easier to provide exceptional customer service and support. No matter where your customers are, Boei makes it easy to stay in touch and provide the personalized support they need.
Set Opening Hours
Boei can set opening hours for the widget, so you can control the hour when it appears or is hidden from your website visitors.
This is useful for businesses that want to ensure that they are only receiving business enquiries during their operating hours. Additionally, you can also prevent Boei from appearing altogether when you’re not operating, which helps to reduce the number of messages you receive outside of your normal business hours.
This also improves your customer experience as they would be more patient in waiting for a response from you.
Built-in Forms
These built-in forms make it easy to capture and track customer data, and can be customized to manage inquiries, complaints, and feedback.
In addition to these common use cases, Boei’s built-in forms can also be used for newsletter sign-ups, contact forms, and a call-me-back form for any person who tries to reach you while you’re not online. What’s more, each form has webhook integrations, which means that submissions can be sent directly to your email or Slack channel.
Simple Analytics
Boei‘s simple analytics allow you to track how many leads and pageviews you’re generating. This feature gives you valuable insight into how your marketing efforts are performing, allowing you to make data-driven decisions about where to focus your resources.
In addition to tracking leads and pageviews, Boei also provides analytics on domain clicks. This information is crucial when it comes to understanding which pages on your website are generating the most traffic, and which pages might need some extra attention to improve engagement. With Boei, you can monitor your customer communications in real-time and take actionable steps to improve your marketing efforts.
Design for Mobile or Desktop
Boei is a customer communication tool that is revolutionizing the way businesses interact with their customers. One of its key features is its highly customizable widget, which can be designed for either desktop or mobile view. Businesses can adapt Boei to not just desktop users but smartphone users as well, to their visitors’ specific needs and preferences for a personalized web experience.
The widget is also highly customizable, allowing businesses to choose everything from the icon to the size of the text and widget. And with options to use GIFs and add prompts, Boei catches attention of your visitors. If you’re looking for a tool that can help you take your customer communication to the next level, Boei is definitely worth checking out.
Works in Any Language
Boei works in different languages, making it a versatile and inclusive option for businesses around the world. By default, Boei is in English but you can customize all the messages in your own native language.
Lightweight, Ultra-Fast Loading Speed & Easy to Install
Boei is a customer communication tool that is built to revolutionize the way businesses interact with customers. One of the features that make Boei unique is how easy it is to install. If you are using WordPress, Boei has a WordPress chat plugin that integrates very easily.
Another great feature of Boei is its lightweight script. At just 10KB, it is 300 times smaller than regular chat scripts. This means that it will not impact your site loading speed and time to interactive like other chat widget solutions.
In addition, Boei boasts an ultra-fast loading speed, making it a speedy and efficient way to communicate with your customers. With its easy installation, light weight, and fast speed, Boei is a game-changing solution for customer communication in 2023.
Privacy Friendly
Boei does not track or collect any personal information. It does not use any cookies and is also fully compliant with GDPR as well as other privacy regulations making it suitable for countries in the EU and California to use it without hassle.
Support
Boei prides itself on being a reliable customer communication company, offering various support channels to its customers. Users have access to chat support via Tawk.to, WhatsApp, Twitter Direct Messages, and Facebook Messenger. Boei also provides email support, which customers can access using their contact form. With detailed documentation available, Boei makes it easy for its customers to set up and use their software effectively. Additionally, users can join the Boei Facebook Group to connect with other users of Boei and get valuable insights and information about the software. Boei’s team is also always keen to hear about new ideas on improving it’s software.
Pricing
The pricing for Boei is designed to cater to businesses of all sizes. The free plan includes two channels for one site and up to 20 leads per month. The Premium plan includes unlimited channels, leads, and customizable designs and options. The Ultimate plan works for two sites with access to webhooks, team access for employees, and WhatsApp with multiple agents. The Agency plan allows sub-accounts with no domain limits, catering to the needs of agencies managing multiple clients. The pricing plans offered are designed to provide flexibility and start from a free plan for new businesses to a comprehensive plan with advanced features for larger enterprises.
Conclusion
In conclusion, Boei is an exceptional customer communication tool that offers a wide range of features that help businesses of every size streamline their customer support operations. If you are running a small business, Boei allows you to have direct contact with real people interested in your business.
Boei is actively used on this site as well as other sites that I manage because of the fast loading script and easy and personal experience. Be sure to checkout Boei and convert more leads.
